Shipping policy

Products purchased on gymnasium-apparel.com are sold and shipped by New Point S.p.A.

Order processing times

Orders are generally processed within 1-2 business days of payment confirmation.

Orders placed during weekends, public holidays or promotional periods may require longer processing times.

Once your order has shipped, you will receive a confirmation e-mail containing the shipment tracking details, where available.

Delivery times

Estimated delivery times are:

  • Italy: 2-5 business days
  • European Union: 3-7 business days
  • Non-EU countries: 5-12 business days

The times indicated are estimates and may vary depending on the destination, the carrier, customs procedures or events beyond our control.

Shipping costs

Shipping costs are calculated during checkout and shown before the order is confirmed.

Any free shipping promotions will be indicated directly on the website.

International shipping

For orders shipped outside the European Union, any customs duties, import taxes or additional charges required by the destination country are borne by the customer.

New Point S.p.A. is not responsible for any delays caused by customs authorities.

Shipping address

The customer is responsible for the accuracy of the shipping information provided when placing the order.

We cannot guarantee address changes once the order has been processed or shipped.

Failed delivery or uncollected parcels

If an order is returned to sender due to:

  • an incorrect address;
  • failed delivery;
  • failure to collect the parcel;
  • refusal of delivery;

we reserve the right to deduct any shipping costs incurred from the final refund.

Damaged products or delivery issues

Please check your parcel upon delivery.

In the event of a damaged or incorrect product, or any issue relating to the shipment, please contact us as soon as possible at support@gymnasium-apparel.com, providing:

  • your order number;
  • a description of the problem;
  • any photographs of the product or packaging.

Order tracking

Where available, tracking details will be sent by e-mail after the order has shipped.

Tracking information may take a few hours to be updated by the carrier.

Contact

For any questions about shipping: support@gymnasium-apparel.com

New Point S.p.A.
Via Salvador Allende 29
50058 Signa (FI) – Italy
VAT no. IT05689650488